May 7, 2020
Here are some of the most frequently asked questions related to the Ticket Value Scheme which is now in place.
What is the Ticket Value Scheme?
Guidelines have been agreed by the Dutch government that span the entirety of the events and entertainment industry in The Netherlands, detailing a way forward for all cultural and sporting events – of which Roadburn is of course a part. This scheme is known as the Ticket Value Scheme. These guidelines are set out to be fair to consumers and ticket buyers but also to protect the venues, events, and promoters and to ensure longevity for the entertainment sector in The Netherlands. Basically, we call on our visitors to keep their ticket for Roadburn 2021: Save your ticket, enjoy later.
How does the Ticket Value Scheme work?
We sincerely hope that you can join us in Tilburg next April – and to do that, you just need to hang on to your ticket, no other action is required.
If this isn’t an option for you, we ask you kindly to opt for a voucher. This is a ticket credit in your Ticketmaster account worth the full cost of your ticket including service fees. The request can be made here up until June 4, 2020. The ticket credit is valid up to 24 months after it’s been issued and can be exchanged for Roadburn 2021 and 2022 as well as any event organised at the 013 venue. If you have not used this ticket credit (in full or partly) after 24 months, you will automatically be refunded the remaining amount. By converting your ticket into a credit to visit another event, you are helping us mitigate the economic impact of the measures taken to prevent the spread of COVID-19. Claiming a voucher also benefits us greatly and if you opt to do this, we thank you for your support.
Can I make a donation instead?
We don’t have any expectation that this will be feasible for many of you. If you do opt for this then your generosity would be extremely welcome. The entirety of the donation will benefit Roadburn, and our artistic projects. You can use this contact form. Select ‘Donate ticket’ as the topic. Converting your ticket to a donation is possible until June 4, 2020.
Can I get a refund instead?
As a consumer you have the right to request a refund. According to the Ticket Value Scheme the amount (including service fees) will be refunded within a month after the new Roadburn date at the latest. Since Roadburn will be on 15-18 April 2021, you will get a refund before May 15 2021 at the latest. You can request your refund via this contact form until June 4, 2020. Select ‘Apply refund’ as the topic. Although we know that some people are suffering financially from the current global situation, we sincerely hope that you will still come to Roadburn in 2021 or 2022 and do not use this option.
What about my camping ticket?
Everything mentioned above is also applicable to your camping ticket. Please note: if camping tickets were purchased separately, you must request a separate voucher or refund.
What happens with day tickets?
Your day tickets remain valid for the same day in 2021. So if, for example, you’ve bought a ticket for Roadburn Saturday and you want to keep your ticket, your ticket will remain valid for Roadburn Saturday 2021. Of course, you can also opt for the voucher and buy new day tickets when they go on sale, but be aware that Roadburn day tickets can sell out quickly.
I bought hardcopy ticket(s) at the 013 box office, Sounds Record store or Primera, so I didn’t get an e-mail.
You can still hang on to your ticket for 2021. But if you prefer a voucher, donation or a refund, we ask you to come to the 013 box office with your hardcopy ticket(s) as soon as it is open again. Please keep an eye on the 013 website for the latest information.
What happens with my ticket after June 4, 2020?
Your ticket will be automatically converted to a ticket for Roadburn 2021. (You will not receive a new ticket.)
What should I do if I bought my ticket on Ticketswap?
You should contact TicketSwap directly. Buying via TicketSwap is always at your own risk: you have made a transaction with Ticketswap, not with Roadburn/013. So even though we would like to reach you, we simply can’t. We can only contact the original buyer.