May 7, 2020
Thank you for your patience in the past couple of weeks. We promised to let you know when Ticketmaster had activated the different options for tickets for Roadburn. This is a huge update that affects hundreds of events in The Netherlands – not just Roadburn – but we’re pleased to say that this is now in place.
These past few months brought about all kinds of challenges for so many of us; personal, professional, financial and more. Our thoughts are with every person impacted by the COVID-19 crisis. We have kept ourselves sane these past few weeks by starting to plan for Roadburn 2021. We sincerely hope that you can join us in Tilburg next April – and to do that, you just need to hang on to your ticket, no other action is required.
But we know that sadly not everybody is in a position to make the trip next year, so below you will find the full options available to you:
1. Keep your ticket. As mentioned above, if you want to show your support to Roadburn this is by far the best option! Roadburn is rescheduled to 15-18 April 2021.
2. You can request a ticket credit worth the full cost of your ticket including service fees before June 4, 2020. The request can be made HERE. The ticket credit is valid up to 24 months after it’s been issued and can be exchanged for Roadburn 2021 and 2022 as well as any event organised at the 013 venue. If you have not used this ticket credit (in full or partially) after 24 months, you will automatically be refunded the remaining amount.
When you apply for a voucher, Ticketmaster will mail you when the credit is ready for use. At the time of writing, this is approx. around the end of July. By converting your ticket into a credit to visit another event, you are helping us mitigate the economic impact of the measures on 013 venue and our festival. Claiming a voucher also benefits us greatly and if you opt to do this, we thank you for your support.
3. You can donate your ticket to Roadburn before June 4, 2020. We don’t have any expectation that this will be feasible for many of you. If you do opt for this then your generosity would be extremely welcome. The entirety of the donation will benefit Roadburn, and our artistic projects. You can use this contact form. Select ‘Donate ticket’ as the topic.
4. It is also possible to request a refund via this contact form before June 4, 2020. Select ‘Apply refund’ as the topic. Your tickets will then be cancelled. If you choose to request a refund, the amount will be refunded within a month after the new Roadburn date at the latest. Since Roadburn will be on 15-18 April 2021, you will get a refund before May 15 2021. This is in accordance with the Ticket Value Scheme agreed upon by the cultural sector in collaboration with the Dutch government.
If you have any questions, please see our FAQ HERE. If you have problems on the Ticketmaster website, you can find lots of information and answers in their FAQ’s. If you cannot find your answer there, you can also contact Ticketmaster directly.
In addition, the website saveyourticket.nl contains information about the Ticket Value Scheme that has been drawn up by the cultural sector in collaboration with the Dutch government. These resources should be able to help with any enquiries specific to the Ticket Value Scheme and refunds but we are still here to answer your questions as best we can – we can be reached on info@013.nl if you need us.
Don’t hesitate to contact us if you have any questions. We really hope to see you all again on Roadburn 2021!